Our team is working hard to hand pick and ship your order! Processing times are typically 2-5 business days, but please understand that processing times typically increase during the holidays.
Once your order has been packed, you will receive a shipping confirmation email with your USPS (sometimes UPS) tracking number!
Shipping time is typically 3-5 business days (after processing). Delays are expected for shipping due to the influx of packages around the holidays. Unfortunately we are unable to guarantee Christmas deliveries, however if you order by December 10th, orders are expected to arrive by Christmas.
RETURNS / REFUNDS
If you are not happy with your order, we do accept returns on products that are unused and undamaged. All sets and bundles must be returned in full. Refunds will be issued for your item(s) after the return has been received. Returns incur a 10% restocking fee plus return shipping. All shipping fees are non-refundable.
Please mail your returns to:
2285 County Home Road
Greenville, NC 27858
Be sure to include your order number in your return package so we are able to process your return.
DAMAGED / INCOMPLETE ORDERS
If you receive a damaged product or part of your order is missing, please report within 2 weeks of delivery to qualify for a replacement. Email firstname.lastname@example.org and be sure to include your name, order number and photos of the damaged product and shipping container if applicable.
If you’re shopping for Christmas, here’s a few details you should know about processing + shipping:
Once you place your order, processing times are typically 2-3 business days, but delays can happen due to large influxes of orders. We will try our absolute best to get your orders out of our door within 5 business days in high volume cases.
Shipping is 3-5 business days (after processing) depending on where you live. Delays are expected with all carriers over the holiday season. Unfortunately, we are unable to guarantee Christmas deliveries, however if you order by December 10th, your order should arrive by Christmas.
If you have an attempted delivery notice, the carrier should attempt another delivery the next business day. If there is an issue, please contact your local post office.
If your package is marked as delivered and you have not received it, please allow 48 hours for it to be delivered. If it still has not arrived, or if it has been marked as lost, please let us know by emailing email@example.com