Shipping, Returns & Replacements
Our team is working hard to hand pick and ship your order! Processing times are typically 2-5 business days, but please understand that processing times typically increase during the holidays.
Once your order has been packed, you will receive a shipping confirmation email with your USPS (sometimes UPS) tracking number!
Shipping time is typically 3-5 business days (after processing). Delays are expected for shipping due to the influx of packages around the holidays. Unfortunately we are unable to guarantee Christmas deliveries, however if you order by December 10th, orders are expected to arrive by Christmas.
RETURNS / REFUNDS
If you are not happy with your order, we do accept returns on products that are unused and undamaged. All sets and bundles must be returned in full. Refunds will be issued for your item(s) after the return has been received. Returns incur a 10% restocking fee plus return shipping. All shipping fees are non-refundable.
Returns should be shipped to:
2285 County Home Rd
Greenville, NC 27858
***Please be sure to include your order number in your return package so we are able to process your return.***
DAMAGED / INCOMPLETE ORDERS
If you receive a damaged product or part of your order is missing, please report within 2 weeks of delivery to qualify for a replacement. Email firstname.lastname@example.org
and be sure to include your name, order number and photos of the damaged product and shipping container if applicable.